We are sorry but we do not allow refunds, returns, or exchanges. All sales are final with the exception of damaged orders and incorrectly fulfilled orders that are completely unused. Damaged or incorrectly filled orders and packages are eligible for a replacement. Any damaged or incorrectly filled orders should be notified to customer service by email within 7 days of delivery. Damaged or incorrectly filled items must be returned in the condition it was received with original labels, and seals attached. Proof of defect or pictures of damages and picture of addressed shipping package along with order number must be provided in contact message. After contacting customer service, you will be notified on how to ship back the damaged items. After we have received the package with the damaged or incorrectly fulfilled items, a replacement product will be issued. Please carefully review your order before submitting it to ensure that all items and quantities are correct. ​ RFL Cosmetics reserves the right to refuse all returns, re-shipments, and refunds at our discretion.

Orders usually ship in 4-7 business days excluding weekends and holidays. Once your products have shipped, you will be provided a shipping confirmation in your e-mail along with the tracking number. For additional information, please read our FAQs. ​ If you have any questions or concerns about our policies, please contact us and we will be happy to assist you.

We currently only ship to the United States. We also offer free shipping on orders $45+.

We understand that you are curious about what is in your product. Please check the ingredients list under each product description. We strive to supply our customers with non-toxic products. Always test the product for allergies or sensitivities before wearing it. Shelf-life of product is also provided under product description.

Please check the size of each product under product description of the item you are interested in.

No, we do not test on animals, and we do not support that practice.

We accept Visa, Mastercard, American Express, Discover Card, Klarna, Afterpay, and PayPal.

We now offer Klarna and Afterpay as an additional payment method at checkout. You can shop and pay in 4 installments with Klarna or Afterpay! Simply select Klarna or Afterpay during checkout and pay for your purchase in 4 interest-free payments on orders $35 and above.

Please email customer service as soon as possible to make changes or cancellations to your order before it has processed and shipped. We are unable to change or cancel any order after a shipping label has been created and the order has shipped. We are not able to make adjustments or cancel orders that have begun processing.

Please contact customer service promptly through email if you wish to change your shipping address or if your shipping address is incorrect before your order is processed and shipped. If your package is returned to us because of an incorrect address, it will be cancelled and refunded after you are notified.

We recommend that you check with USPS or the designated carrier. Sometimes packages are marked earlier than arrival. Give it a few days, but in the meantime, check with your neighbors and/or post office for more information. If you do not receive your order in a couple days, please email customer service within 7 days of the last tracking update, with your tracking information and order number so that we may further assist you.

Once you have submitted your order, please check your email for the order confirmation and details. If you have created an account and ordered through your account, you should be able to locate order details through “My orders.”

We will notify you through our newsletter once a product is back in stock.

Please contact customer service by emailing rflcosmetics.care@gmail.com or submitting a request on our contact form here.

Once your order has been shipped, you will receive an order confirmation along with tracking details. Use the tracking number to track down your order and get shipping updates.

No, you do not have to create an account in order to shop or submit an order.

Please contact customer service by email as soon as your order is delivered (within 7 days of delivery) and we sent you the wrong item, a missing item, or broken item. Refer to refunds, returns, and exchange policy for damaged orders and broken items. All missing or incorrectly fulfilled items will be replaced. Wrong items and packages will be exchanged after the item received has been returned to us unused. Please provide multiple photos and order number of items being returned.

If your order has been marked as delivered but you did not receive the package, we recommend that you check with USPS or the designated carrier to recover your items.

Please check for shelf-life under each item product description.

When you are done shopping and have placed all items in your shopping cart, proceed by clicking "checkout.” At this point it will prompt you to create an account. If you have problems creating an account, please contact customer service by emailing rflcosmetics.care@gmail.com